Integrity • Demonstrates the values of the United nations in daily activities and behaviors • Acts without consideration of personal gain • Resists undue political pressure in decision-making • Does not abuse power or authority • Stands by decisions that are in the Organization's interest, even if they are unpopular • Takes prompt action in cases of unprofessional or unethical behavior
Professionalism
• Shows pride in work and in achievements • Demonstrates professional competence and mastery of subject matter • Is conscientious and efficient in meeting commitments, observing deadlines and achieving results • Is motivated by professional rather than personal concerns • Shows persistence when faced with difficult problems or challenges • Remains calm in stressful situations
Respect for Diversity
• Works effectively with people from all backgrounds • Treats all people with dignity and respect • Treats men and women equally • Shows respect for and understanding of diverse points of view and demonstrates this understanding in daily work and decision-making • Examines own biases and behaviors to avoid stereotypical responses • Does not discriminate against any individual or group Communication
• Speaks and writes clearly and effectively • Listens to others, correctly interprets messages from others and responds appropriately • Asks questions to clarify, and exhibits interest in having two-way communication • Tailors language, tone, style and format to match the audience • Demonstrates openness in sharing information and keeping people informed
Teamwork
• Works collaboratively with colleagues to achieve organizational goals • Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others • Places team agenda before personal agenda • Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position • Share credit for team accomplishments and accepts joint responsibility for team shortcomings
Accountability
• Takes ownership of all responsibilities and honors commitments • Delivers outputs for which one has responsibility within prescribed time, cost and quality standards • Operates in compliance with organizational regulations and rules • Supports subordinates, provides oversight and takes responsibility for delegated assignments • Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
Client Orientation
• Considers all those to whom services are provided to be “clients” and seeks to see things form clients’ point of view • Establishes and maintains productive partnerships with clients by gaining their trust and respect • Identifies clients’ needs and matches them to appropriate solutions • Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems • Keeps clients informed of progress or setbacks in projects • Meets timeline for delivery of products of services to client.
Commitment to Continuous Learning
• Keeps abreast of new developments in own occupation/profession • Actively seeks to develop oneself professionally and personally • Contributes to the learning of colleagues and subordinates • Shows willingness to learn from others • Seeks feedback to learn and improve.
Technological Awareness
• Keeps abreast of available technology • Understands applicability and limitations of technology to the work of the office • Actively seeks to apply technology to appropriate tasks • Shows willingness to learn new technology
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