Under the overall guidance of the Senior Project Manager and in full compliance with the overall substantive and operational guidance provided by the Executive Director of UNRoD, the incumbent will be responsible for carrying out effective outreach activities in the Occupied Palestinian Territory and performing functions of the claim intaker. He/she will be engaged in informing potential claimants who have suffered damage as a result of the construction of the Wall about their right to submit a claim to UNRoD, will disseminate information about the existence and purpose of UNRoD, the procedures for filing a claim with UNRoD, will assist in preparing locations for the claim intake and will participate in assisting claimants in filing claim forms. In particular, the incumbent will perform the following tasks:
-Support the outreach to the local communities by paying visits (together with the Senior Project Manager or alone) to different locations in advance to the claim intake to ensure proper understanding of UNRoD’s mandate and organizational requirements;
-Explain to the local authorities and potential claimants the requirements for completing the claim forms, including explaining categories of damage, the fields in the claim form and the documentation required to support the claim;
-Perform the range of functions related to the outreach to the affected natural and legal persons, including dissemination of posters, leaflets, participating in organizing electronic media productions, and monitoring effectiveness of the implementation of the programme;
-Engage in logistical arrangements for setting-up the office at locations where the claim intake is to be arranged (selection of venues, finalizing schedule of events etc.);
-Responsible for the effective organization of the claim intake by engaging in compiling a list of potential claimants and scheduling appointments with them;
-Provide guidance and assistance to claimants in categorizing their losses and entering relevant data and information into the claim form, where necessary;
-Ensure that administrative tasks associated with the intake of claims are carried out in an organized manner, including recording the claim number of the claims received each day;
-Ensure that each completed claim form including supporting documentation is delivered to UNOPS Offices in Jerusalem or Ramallah;
-Ensure that equipment and claim forms needed for claims-intake are available at required sites including infrastructure;
-Supervise the work of other Claim Intake Assistants as assigned by the Senior Project Manager and perform other duties as assigned.
Impact of Results
· Increasing effectiveness of the outreach activities and successful assistance in the claim intake
· Successful outreach preparatory activities for the claim intake, effective assistance in filling claim forms and in the overall organization of work
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