The ICT Officer will be fully accountable to the HoO and will be responsible, in consultation with key stakeholders, for the following
· Create, develop and maintain ICT support section structure
o Ensure Information and Communications Technology in JMOC is managed and coordinated as a single, centralized entity
o Advise stakeholders on ICT planning. Regulations, ethics, processes, risks and lessons learned, help stakeholders create realistic ICT plans
o Manage risks relating to ICT, including the development of contingency plans
o Take responsibility for overall ICT policies, security and use of resources, and recommend corrective action where necessary
o Appoint required personnel
o In conjunction with Procurement, outsource maintenance services, as required
o Manage maintenance agreements
o In conjunction with Finance, draft and manage internal ICT budget
o Establish and manage a Help Desk Service
o Identify training needs for personnel, and coordinate all ICT training opportunities
o Assist in budget and timeline development for projects
o Liaise with and provide support to other offices within the Region as required;
· Establish and maintain JMOC ICT Policy
o Draft internal policies and SOPs, and review on a regular basis
o Manage standardization of hardware and software throughout JMOC
o Evaluate unique software and hardware requests on a case by case basis
o Manage ICT security/access
o Conduct research in international IT system practices, and recommend actions, within the confines of the UNOPS corporate ICT policies
· Develop and maintain JMOC ICT systems, intranet and libraries
o Configure network devices and maintain Internet.
o Maintain and administer the server and workstations on the network for print and file services.
o Administer network operating systems and upgrade them when necessary.
o Assist users with network operating systems and other applications.
o Maintenance of the UNOPS JMOC Network hardware and software.
o Maintenance of all UNOPS JMOC network connections and update anti-virus signatures on a weekly basis.
o Manage action on trouble shooting calls related to IT related problems.
o Design, implement and maintain security system to UNOPS Domain
o Design, implement and maintain SQL Server
o Design, implement and Maintain content management server
o Design, implement and maintain work flow
o Maintain, update and back Imprest account System
o Maintain, update and back up PMO system
o Design, implement Data base program to facilitate the requirements such as procurement and Common Services data base
o Website Developer, to develop centralized web base system for the region.
o Assist in IT equipment Procurement through preparing RFQs, Identifying vendors, Locally and internationally
o IT Consultations and troubleshooting to the other UNOPS office in the region.
o Design, IT Strategy for monitoring, UNOPS offices in the region network connection
o Video Conferencing connection and moderation, Design, and implement Exchange conference server
o Assist users in using Software Applications, such as Adobe, Visio, excel, and WinWord etc.
o Implement and maintain UNOPS LAN/WAN systems and connectivity
o Coordinate with DSS the programming of HF and VHF radios
o Maintain the server
o Printing, windows network and domain services
o Assist JMOC personnel with special IT services, such as development of graphic publications, databases, etc.
· Establish and manage an effective IT Logistics and Asset Management System, in cooperation with the HoO
o Establish a centralized asset management module, including bar-coding, database, and handover procedures
o Manage installation of software tools
o In conjunction with HR, coordinate issuance of ICT equipments to new staff as part of induction
o Logistic Assistant, assist logistic staff, in obtaining permit for using some technical IT equipments
· Perform such other related duties as may be assigned by the HoO
